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The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) gives patients a standardized, publicly-reported way to gauge the service and care your health system provides. More and more, it’s how regulators tie public funding to your operations. So it’s imperative you train the business office team to help the patient, your customer, with the goal to serve and satisfy. Your patients will tell you why they are dissatisfied if your team takes the time to listen and has the front-line empowerment to help.

Standardizing a hospital or health system’s billing processes can help maintain patient satisfaction and encourage loyalty to an organization’s services. Here, courtesy of Becker’s Hospital Review, Shawn Yates reviews the most important ways sophisticated health systems are making it happen.

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