Cloud-Based Omni Voice™ Saves the Day: After a Sudden Move to Remote A/R, Methodist Health System Revolutionizes Performance Management
Just three weeks before COVID-19 restrictions forced them to suddenly transition to remote work, Methodist Health System’s A/R team implemented the Omni Voice™ SaaS contact management platform to streamline and improve patient engagement and revenue recovery. Omni...
How to Boost A/R Performance and the Revenue Cycle from Inside Your EHR
How can we take charge of our A/R, effectively manage our reps—both on site and remote—and drive significant improvements? It’s a common lament among revenue cycle leaders across the U.S: they struggle to accurately gauge (let alone increase) rep...
Are Your Debt Collection Communications Getting Through and Timed Right?
Of any year in recent memory, 2020 has been the most turbulent and unsettling. COVID-19, civil unrest, and natural disasters are taking a heavy toll emotionally and financially. For third-party collectors, showing empathy for consumers is a moral and...
Seamless Transition to SwervePay® Brings Agency 2x Faster Funding, Surging Productivity, and No More Underwriting
Since joining Accelerated Receivables Solutions (ARS) in 2004, CFO Alan DeHaven had worked with a variety of payment processing vendors. He was accustomed to multiday funding delays, cumbersome underwriting, and other burdens and complexities associated with...
Callers, Start Your Engines: Reassigned Number Database is Revving Up
As of July 27, 2020, the Consumer and Governmental Affairs Bureau (CGB) set into motion the established guidelines for operation of the FCC’s Reassigned Numbers Database. This is good news for the ARM industry, as we’re now one step closer to having a...
With SwervePay®, Collection Agency Unlocks $10,000+ in Payments in the First Three Weeks
After nearly 30 years in business, Beacon Services, LLC had grown to serve a wide range of clients. But the agency’s inability to accept ACH and credit card payments made it increasingly difficult to collect. Consumers who wanted to make convenient electronic payments...
Attention ARM Leaders: Debt Collection Payment Portals are Communications Under the FDCPA
Consumer attorneys have found a new weakness in the debt collector’s compliance armor: consumer-facing websites. As debt collectors increase their use of and reliance on consumer-facing websites to support their collection efforts and facilitate payments,...
When the Bankruptcy Tsunami Hits, Will Your Collection Agency Survive?
The 2008 financial crisis led to a wave of bankruptcies as businesses and consumers struggled to stay afloat in a worsening economy. At the tail end of the Great Recession in 2010, almost 1.6 million bankruptcy petitions were filed, of which 1.53 million...
How to communicate with constituents using digital channels
Despite the complexity and risks associated with using email and text for collection purposes, digital communication is the future for government agencies. Automated technology can greatly simplify compliance and the collection process itself, but it is important for...
Constitutional Law and Third-Party Collections: Assessing the Supreme Court’s New Ruling on Federal Debt
When I was a law student, I would never have guessed the reason I needed to understand constitutional law was so I could someday explain it to nonlawyers who place collection calls. But today, in the wake of a major legal decision, I’m here to do just...
Make remote work the new normal for healthcare call center agents
The COVID-19 pandemic has forced many of us to adapt to the new normal of working remotely. But for hospital call centers, this presents a challenge. In this article with Healthcare Business & Technology, Shawn Yates discusses how, with the right software tools,...
Critical Concerns for Healthcare Receivables Leaders in the COVID-19 Era
Right now, healthcare providers have the weight of the world on their shoulders. Workers on the front lines are waging battle against a pandemic that has taken lives, livelihoods, and people’s sense of security. Meanwhile, administrators are trying to keep...