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Are Your Debt Collection Communications Timed Right?

Of any year in recent memory, 2020 has been the most turbulent and unsettling. COVID-19, civil unrest, and natural disasters are taking a heavy toll emotionally and financially. For third-party collectors, showing empathy for consumers is a moral and...

How to communicate with constituents using digital channels

Despite the complexity and risks associated with using email and text for collection purposes, digital communication is the future for government agencies. Automated technology can greatly simplify compliance and the collection process itself, but it is important for...

Assessing the Supreme Court’s New Ruling on Federal Debt

When I was a law student, I would never have guessed the reason I needed to understand constitutional law was so I could someday explain it to nonlawyers who place collection calls. But today, in the wake of a major legal decision, I’m here to do just...

Make remote work the new normal for healthcare call center agents

The COVID-19 pandemic has forced many of us to adapt to the new normal of working remotely. But for hospital call centers, this presents a challenge. In this article with Healthcare Business & Technology, Shawn Yates discusses how, with the right software tools,...