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How Do Consumers View the CFPB’s Proposed Rules?
RCM Reality Check: How to Free Your Collectors From Long Hold Times (and Fast Track Their Success)
This is the first in a series of four articles highlighting costly RCM issues and what providers need to address them. For large healthcare providers looking to recover more revenue with fewer resources, the back end of the revenue cycle is ripe for...
RCM Reality Check: How Healthy Is Your A/R Operation?
This is an introduction to our OS blog 2.0 series highlighting costly RCM issues and what providers need to address them. Across the healthcare finance industry, shrinking operating margins (which fell from 1.8% in 2017 to 1.7% in 2018) are making...
Compliant, Consumer-Friendly Communications: What ARM Agencies Need to Succeed
This is the second of four posts in our OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach. In recent years, improving the customer experience has become a top priority for...
Data Privacy Laws: Is Your Business Ready for What’s Coming?
On July 11 in Washington, D.C., the U.S. Chamber of Commerce hosted #DataDoneRight, a one-day summit highlighting the policy issues surrounding businesses’ use of consumer data. It was an engaging, eye-opening event that drew together a variety of stakeholders and...
3 Ways Tech Integration Is Failing ARM Businesses
This is the first of four posts in our OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach. In their quest for market dominance, more and more collection agencies are vying to...
Why Isn’t Technology Delivering Better Results for Collection Agencies?
This is an introduction to our first OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach. As an ARM business leader, you have a lot to contend with. You’ve watched operating...
ACA International Members Clamor for Text and Email
Members of the trade group ACA International, the Association of Credit and Collection Professionals, have always placed compliance, training, and innovation as guide posts for their collection operations. This year is no exception.During ACA’s recent convention and...