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RMAI Recap: Top 4 ARM Industry Topics and Key Takeaways
If the Receivables Management Association International’s (RMAI) 2020 annual conference was any gauge of the accounts receivable management (ARM) industry’s future, I would say business is in for another good run. More than 1,300 debt buyers, first- and...
ARM Industry Leaders, Why Aren’t You Texting?
This is the first post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant. Text messaging for debt collections might seem like a bridge too far. But it’s entirely within reach today....
What the TRACED Act Means for Third-Party Collectors—and 5 Tips for Protecting Your Business
During the waning hours of the first session of the 116th Congress, robocall practices were attacked with lightning speed in the form of the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act. Sponsored by South Dakota Republican...
Ready To Text 2.0
6 Predictions for the Healthcare Industry and Revenue Cycle Management in 2020
The healthcare industry has seen transformational change in recent years. The ‘20s will bring even more change and uncertainty. Economic, market, and regulatory forces will continue to reshape the landscape, making it even tougher to navigate. With operating margins...
ARM Insights for 2020: Top 5 New Year’s Resolutions for Greater Collections Success
At the close of each year, I’m routinely asked to share new year’s predictions for the accounts receivable management (ARM) industry. Several publication editors have already asked me for my thoughts on what lies ahead in 2020. This year, however, I’m steering clear...
Government Operations and Constituent Service: A Look Ahead to 2020
If necessity is the mother of invention, the government sector’s growing push for change in the form of greater accountability, increased efficiency, and improved public service is bound to gain steam in 2020. In fact, 2020 could be both a breaking point and a banner...
Why Ransomware Is Serious Business (and How to Minimize the Threat)
Everywhere you look these days, it’s in the headlines: another healthcare network, business, or government entity has suffered a debilitating ransomware attack. What used to be a curiosity is now a raging epidemic that shows no signs of slowing—and no sector is...
5 must-have reporting tool requirements to improve service and results
More government compliance and technology leaders are underscoring the importance of using data to achieve operational excellence. Relevant, reliable, ongoing reporting is vital to long-term operational success because it keeps staff on track while revealing issues...