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How to Use Email and Text for Collections Without Getting Burned (Part 2)
If you read part 1 of this two-part blog series or listened to part 1 of our AccountsRecovery.net webinar “Email Is Hot, Texting Is Hotter: Don’t Be the First to Get Burned,” you might have found some of our comments surprising. Perhaps you left with more questions...
How to Use Email and Text for Collections Without Getting Burned (Part 1)
Is communicating via email and text still a pipe dream for your collection operations? If so, you might want to settle in and keep reading. It really isn’t as scary as you might expect. Despite the high costs and marginal returns of relying on phone calls and...
Data Privacy and Security: What’s Next for Debt Collectors?
Data privacy and data security are two very hot topics in the ARM industry today. The California Consumer Privacy Act (CCPA) is set to take effect in January 2020, with additional privacy bills now pending in at least 25 states. Meanwhile, cyber crimes involving...
CFPB Proposed Rules: 6 Debt Collection Practices Consumers Hope to Prevent
The ARM industry and consumers see the CFPB’s proposed rules through very different lenses. Collection agencies are trying to get ahead of what may be the final rules so they’re ready to comply, while consumers are demanding clear, unequivocal protection from...
Beyond Integration: How to Compete to Win in the ARM Market
This is the final post in our OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach. With its dense maze of business, legal, and market challenges, the ARM industry is a tough one to...
Collection Policies and Procedures: 4 Tips for Managing Risk on the Front Line
In the accounts receivable management (ARM) industry, policies and procedures aren’t just helpful to have. They’re critical protection for collection agencies, whose compliance risks are myriad and ever changing. Policies and procedures are of little use, however, if...
RCM Reality Check: 3 Reasons Automated QA Is a Must for Healthcare Collections
This article concludes our “RCM Reality Check” series highlighting costly RCM issues and what providers need to address them. Throughout this series, we’ve explained the importance of closing the EHR platform gap. This simple step could help streamline...
How to Maximize Your Account Reps’ Collection Efforts
This is the third of four posts in our OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach. In the collections business, as in all industries, time is money. Time well spent is...
What the CFPB Rules Mean to You: An Expert Panel Weighs In – Part 2
If you missed Part 1 of “What the CFPB Rules Mean to You,” and you’re concerned about how the proposed rules might affect your operations, I recommend giving it a read. Based on a panel discussion I recently participated in (you can access the webinar here), Part 1...