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5 E-Sign Myths Dispelled – Must-Know Requirements for a Paperless, Stamp-Free Collections Process
As most of you know, I talk with members of our industry almost daily about their compliance concerns. One topic that comes up regularly is E-Sign – it’s just something people have a hard time understanding. Frankly, if your agency has no plans to text or email...
3 Reasons Courts Must Improve Their Compliance Process
One of the biggest problems facing courts today is the widespread failure of constituents to pay fines and fees. Many court clerks and administration professionals feel like they’re stuck in quicksand: the more they struggle to collect, the harder it is to gain...
Episode 12: How Consumers Prefer to Pay
Collecting Court Fines & Fees – The Path to Nurturing a More Compliant Process
An Inconvenient Truth About Convenience Fees
The typical convenience fee conversation between a third-party collection agency client and its legal counsel usually begins like this:Third-party agency client: Can I legally charge a convenience fee or not?Attorney: It’s complicated.Third-party agency client: I’m...
Episode 11: Take Out the Garbage – Improve the Process of Getting Data In and Out
Crunch has Finally Left its “Marks” – 9th Circuit ATDS Decision Stands
If you are like me, your inbox is being inundated with blogs and articles on the recent, bombshell development in the case of Marks v. Crunch San Diego, LLC, 904 F.3d 1041 (9th Cir. Sept. 20, 2018) (“Marks”). Some of the finest lawyers in the country are churning out...
Episode 10: Understanding The Communication Preferences of Different Generations