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How to communicate with constituents using digital channels

Despite the complexity and risks associated with using email and text for collection purposes, digital communication is the future for government agencies. Automated technology can greatly simplify compliance and the collection process itself, but it is important for...

Make remote work the new normal for healthcare call center agents

The COVID-19 pandemic has forced many of us to adapt to the new normal of working remotely. But for hospital call centers, this presents a challenge. In this article with Healthcare Business & Technology, Shawn Yates discusses how, with the right software tools,...

A Challenge for ARM Leaders: Finding Opportunities in the Chaos

Since President Trump declared a national emergency due to COVID-19, ARM leaders across the country have been forced into a minefield of swift decisions to continue operating, meet client requirements, and stay compliant with state restrictions. The last...