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Constitutional Law and Third-Party Collections: Assessing the Supreme Court’s New Ruling on Federal Debt
When I was a law student, I would never have guessed the reason I needed to understand constitutional law was so I could someday explain it to nonlawyers who place collection calls. But today, in the wake of a major legal decision, I’m here to do just...
Make remote work the new normal for healthcare call center agents
The COVID-19 pandemic has forced many of us to adapt to the new normal of working remotely. But for hospital call centers, this presents a challenge. In this article with Healthcare Business & Technology, Shawn Yates discusses how, with the right software tools,...
Critical Concerns for Healthcare Receivables Leaders in the COVID-19 Era
Right now, healthcare providers have the weight of the world on their shoulders. Workers on the front lines are waging battle against a pandemic that has taken lives, livelihoods, and people’s sense of security. Meanwhile, administrators are trying to keep...
Receivables Industry Leaders Share COVID-19 Strategies, Successes, and Lessons Learned
This week, Ontario Systems hosted its third weekly COVID-19 webinar for third-party collectors, “Voices from the Trenches: How Leaders Are Leading During the Crisis.” I had the pleasure of speaking with three agency executives who shared their experiences and...
A Challenge for ARM Leaders: Finding Opportunities in the Chaos
Since President Trump declared a national emergency due to COVID-19, ARM leaders across the country have been forced into a minefield of swift decisions to continue operating, meet client requirements, and stay compliant with state restrictions. The last...
GetixHealth Boosts Claim Follow-up Efficiency by 60% With the Artiva Magnify™ Solution
GetixHealth, a leading provider of revenue cycle management (RCM) services to the healthcare industry, has experienced substantial growth over the past several years. With 250+ A/R agents across the globe, the company needed a better way to manage...
ARM Leaders, Your Compliance Management System Will Soon Face its Ultimate Test
Since the Dodd-Frank Act was passed, you’ve no doubt worked tirelessly to build a comprehensive compliance management system (CMS) that meets the Consumer Financial Protection Bureau’s (CFPB) expectations and those of your clients. Regardless of whether...
10 Things You Need to Know About the CARES Act and SBA Loans
Last week on the OS blog, we shared highlights from our first COVID-19 webinar, which focused on state collection restrictions and managing FDCPA compliance during this national crisis. (You can download the free webinar recording here.) This week’s...
Navigating the Crisis: What ARM Agencies Must Do to Stay on Course and Compliant
State responses to the COVID-19 pandemic are changing fast. For all of us, it’s a very uncertain time. Now that unemployment claims have topped 6.65 million, governments are trying to lessen the financial pain for consumers already struggling to pay their debts. In...