CFPB Debt Collection Rule Alert: 11 Whopping Misstatements You Need to Know About
As a passionate advocate for the accounts receivable management (ARM) industry, I have a growing concern about the misinformation flooding the marketplace related to the requirements of Regulation F in the final Consumer Financial Protection Bureau (CFPB)...
FALCK USA Supercharges Its Self-Pay Workflow and Sees Double Call Volume Capacity, 2X Faster Insurance Billing, and Increased Cash Flow
With nine U.S. billing centers and roughly 12,000 inbound patient calls daily, FALCK USA needed to standardize and streamline its self-pay operations. Reps had no easy way to verify data, patients couldn’t get timely information, and the billing process was cumbersome...
Improving the Patient Experience: 4 Tips for Tackling Self-Pay With a Patient Satisfaction Mindset
There are many pieces to the patient satisfaction puzzle. It isn’t just the care patients receive; billing and payments are becoming increasingly important. A quick recovery means little when a patient feels they’ve been subjected to an unfair billing...
5 Things Government Operations Need to Succeed in 2021
If you couldn’t wait to say goodbye to 2020, you’re in good company. It was a turbulent, unsettling year that took a heavy toll. For local and state governments nationwide, the events of 2020 also brought certain issues into sharper focus. Chief among them is a lack...
A Brief Guide to the CFPB Final Rule: 7 Big Takeaways and 6 Practical Tips for Debt Collectors
The ARM industry waited in tense anticipation of the Consumer Financial Protection Bureau’s (CFPB) final rule for what seemed like an eternity. You probably spent significant time educating yourself on the proposed rule, and laying the groundwork to an...
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Cloud-Based Omni Voice™ Saves the Day: After a Sudden Move to Remote A/R, Methodist Health System Revolutionizes Performance Management
Just three weeks before COVID-19 restrictions forced them to suddenly transition to remote work, Methodist Health System’s A/R team implemented the Omni Voice™ SaaS contact management platform to streamline and improve patient engagement and revenue recovery. Omni...
How to Boost A/R Performance and the Revenue Cycle from Inside Your EHR
How can we take charge of our A/R, effectively manage our reps—both on site and remote—and drive significant improvements? It’s a common lament among revenue cycle leaders across the U.S: they struggle to accurately gauge (let alone increase) rep...
Are Your Debt Collection Communications Timed Right?
Of any year in recent memory, 2020 has been the most turbulent and unsettling. COVID-19, civil unrest, and natural disasters are taking a heavy toll emotionally and financially. For third-party collectors, showing empathy for consumers is a moral and...
Seamless Transition to SwervePay® Brings Agency 2x Faster Funding, Surging Productivity, and No More Underwriting
Since joining Accelerated Receivables Solutions (ARS) in 2004, CFO Alan DeHaven had worked with a variety of payment processing vendors. He was accustomed to multiday funding delays, cumbersome underwriting, and other burdens and complexities associated with...
Callers, Start Your Engines: Reassigned Number Database is Revving Up
As of July 27, 2020, the Consumer and Governmental Affairs Bureau (CGB) set into motion the established guidelines for operation of the FCC’s Reassigned Numbers Database. This is good news for the ARM industry, as we’re now one step closer to having a...
With SwervePay®, Collection Agency Unlocks $10,000+ in Payments in the First Three Weeks
After nearly 30 years in business, Beacon Services, LLC had grown to serve a wide range of clients. But the agency’s inability to accept ACH and credit card payments made it increasingly difficult to collect. Consumers who wanted to make convenient electronic payments...