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U.S. Supreme Court Strikes Another Chink in the Governmental Immunity Armor
This week the United States Supreme Court made a ruling that is sending shock waves through the state and local government sector. On November 6, in the case MOUNT LEMMON FIRE DISTRICT v. GUIDO ET AL. CERTIORARI TO THE UNITED STATES COURT OF APPEALS FOR...
Episode 3: Accommodating the ADA – What You Need to Know Now
The Americans with Disabilities Act was passed in 1990. We’re all aware of some changes brought about by the ADA, such as designated parking spots, restroom accessibility, and wheelchair ramps. But recently, there’s been a surge in interest about the ADA...
Episode 2: What is AI? Artificial Intelligence in the Collections Industry
Artificial Intelligence has become a more popular buzzword in the ARM industry in recent years. But what is AI and how is it impacting the collections industry? In this episode, Rozanne Andersen and Amy Kennedy dive into the world of AI and how collection...
5 Must-Have Reporting Tool Requirements
Let’s face it. You want to run a profitable business. But do you know how much each account costs you as compared to your profit on the account if it is paid in full? Do your account reps know how they are progressing toward their goals? This vital data is...
Episode 1: Digital Communications & The BCFP: Reading the Crystal Ball
Rozanne Andersen and Angie Erwin from Ontario Systems recently met with representatives of the Bureau of Consumer Financial Protection to discuss digital communications, including text messaging and email. In this episode, Rozanne and Angie share details...
Ready To Text
3 Opportunities to Align the Hospital and Practice with RCM Functions
While healthcare providers continue to feel stress from reduced reimbursements and lowering margins, those issues can be conquered largely through the effective collection and use of data, along with good old-fashioned communication. That’s the conclusion from a panel...
Understanding the Marks vs. Crunch San Diego Decision
The Ninth Circuit's decision on Thursday, September 20 to endorse an extremely broad definition of what constitutes an autodialer under the Telephone Consumer Protection Act (TCPA) opens the door not only for more litigation to thrive under the statute,...
Don’t Forget about Those Pesky Text Terms and Conditions – Elements of the Ts and Cs for the Third-Party Debt Collection Industry
Once you understand how commercial text message services work and the type of text message service your agency will offer consumers, it’s time to draft your Terms and Conditions. Terms and conditions, like any electronic service agreement, detail precisely...