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5 must-have reporting tool requirements to improve service and results
More government compliance and technology leaders are underscoring the importance of using data to achieve operational excellence. Relevant, reliable, ongoing reporting is vital to long-term operational success because it keeps staff on track while...
For Leading Collection Agency, Ontario Reports™ Offers Simpler, More Sophisticated Reporting
Asset Recovery Group (ARG), a premier collection agency with 5.8 million account records and a growing client base, was struggling to fulfill extensive reporting requirements and glean timely business intelligence from its FACS® database. ARG’s overburdened team...
How to create alignment between hospital practices and RCM functions
It’s no secret that healthcare providers are consistently dealing with stress from reduced reimbursements and lowering margins. In a guest post for Healthcare Business & Technology, Shawn Yates, director of product management for Ontario Systems,...
A 5-Step Dive into HIPAA Compliance for Email and Text
Electronic Patient Communications in the Wake of HIPAA: The Ban Has Lifted
Healthcare providers remain skittish when it comes to email or text communications, and their reluctance is understandable. Historically, both email and text messages were considered inherently unsecure modes of communication. In addition, many healthcare providers...
How to Use Email and Text for Collections Without Getting Burned (Part 2)
If you read part 1 of this two-part blog series or listened to part 1 of our AccountsRecovery.net webinar “Email Is Hot, Texting Is Hotter: Don’t Be the First to Get Burned,” you might have found some of our comments surprising. Perhaps you left with more questions...
How to Use Email and Text for Collections Without Getting Burned (Part 1)
Is communicating via email and text still a pipe dream for your collection operations? If so, you might want to settle in and keep reading. It really isn’t as scary as you might expect. Despite the high costs and marginal returns of relying on phone calls and...
Data Privacy and Security: What’s Next for Debt Collectors?
Data privacy and data security are two very hot topics in the ARM industry today. The California Consumer Privacy Act (CCPA) is set to take effect in January 2020, with additional privacy bills now pending in at least 25 states. Meanwhile, cyber crimes involving...
CFPB Proposed Rules: 6 Debt Collection Practices Consumers Hope to Prevent
The ARM industry and consumers see the CFPB’s proposed rules through very different lenses. Collection agencies are trying to get ahead of what may be the final rules so they’re ready to comply, while consumers are demanding clear, unequivocal protection from...