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ARM Ecosystem Overview
High costs and shrinking margins. Ongoing compliance concerns. Consumers' rising expectations. These are the common challenges most collection agencies are facing today. As a market leader in Accounts Receivables Management technology, we know well that...
Top 10 Elevator Conversations RE: CFPB’s Proposed New Rules for Debt Collection – Part 2
As I write this, it has been three weeks to the day (5-28-19) since the CFPB released its proposed new rules for debt collection. After the initial frenzy of conversation, consumer groups and the debt collection industry have quietly retreated to their respective...
The ARM Ecosystem: Advancing Beyond Integration
Top 10 Elevator Conversations RE: CFPB’s Proposed New Rules for Debt Collection – Part 1
It is hard for anyone to get their head around the Consumer Financial Protection Bureau’s proposed new rules for debt collection. The document is an exhausting 537 pages long, filled with cross references, mired in statutory definitions, and extremely challenging to...
California Court System Migrates Four Legacy Systems, Converts 1 Million Docs — in Just 20 Months
For the Superior Court of San Joaquin County, managing roughly 94,000 cases per year was a big challenge. The court relied on antiquated, disparate systems and manual processes to do the job. Due to a state mandate, the court needed to migrate its four legacy systems...
It’s Time to Improve Your Court Compliance Process – And it’s Easier Than You Think
Courts across the U.S. are in a bind when it comes to the collection practices they’ve relied on for decades. As cost concerns, administrative burdens, and mounting public pressure continue to bear down, court clerks and administrators are coming to terms with a...
“Too Good to be True” – Unfortunately, it’s the Case with the FCC’s New Reassigned Number Database
If you are like me, you cheered when you read the Federal Communications Commission (FCC) is coming out with a reassigned mobile phone number database. Visions of daily scrubs against a free public database of mobile phone numbers supported by carriers across the...
What Does the Ideal Court Compliance Process Look Like?
Courts that rely on a traditional compliance process don’t do so because it works well. They do so because it’s well established. They’re familiar with it, and they’ve built their workflows around it. The fear of potentially disruptive change is real.But as we’ve...
5 E-Sign Myths Dispelled – Must-Know Requirements for a Paperless, Stamp-Free Collections Process
As most of you know, I talk with members of our industry almost daily about their compliance concerns. One topic that comes up regularly is E-Sign – it’s just something people have a hard time understanding. Frankly, if your agency has no plans to text or email...