In my previous post about compliant texting for ARM agencies, I outlined seven things you need to know to properly obtain consent for your text messaging program. Clearly, collectors have more to consider and contend with than do other types of businesses that engage consumers through digital channels.
- Subscribe to your text messaging service;
- Access keywords (i.e., words or phrases consumers can text to short codes to opt in/opt out of your service and use self-service tools);
- Navigate your service;
- Avoid text and data rate charges;
- Revoke their consent;
- Unsubscribe; and
FDCPA and TCPA Requirements
What You’ll Need to Include for Each Type of Text Messaging Service
Make Clear That All Forms of Texting Are Voluntary
Termination Process for Text Messaging
Start Enjoying the Benefits of Texting in 2020
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Text messaging for collections is complicated. It’s also mission critical. Our brief ARM industry texting guide, newly updated for 2020, has the insights and advice you need to get your digital communications program up and running.
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Disclaimer: Ontario Systems is a technology company and provides this blog article solely for general informational and marketing purposes. You should not rely on the content of this material for any other purpose or as specific guidance for your company. Ontario Systems’ advice, services, tools and products described herein do not guarantee compliance with any law or industry standard. You are ultimately responsible for your own company’s actions and compliance efforts. Because everyone’s situation is different, you must consult your own attorneys, accountants, and/or other advisors to obtain specific advice on your company’s compliance, legal, tax, regulatory and/or other business needs. Despite Ontario Systems’ efforts to provide current and up-to-date information, you need to recognize that the information contained herein may become outdated quickly and may contain errors and/or other inaccuracies.
© 2020 Ontario Systems, LLC. All rights reserved. Information contained in this document is subject to change. Reproduction of this publication is not permitted without the express permission of Ontario Systems, LLC.
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