How to Build a Faster, More Powerful Accounts Receivable Process (and Watch Revenues Soar)
Healthcare providers are struggling to contend with COVID-related financial challenges and a growing work-from-home trend that’s complicating workforce management. To successfully adapt to these realities and improve their financial health, providers must identify and address revenue leaks, lost opportunities, and missing capabilities on the back end of their revenue cycle.
Managing A/R in 2021: The Easy Way to Shorten Payer Hold Times and Drive Productivity Sky High
Two of the biggest productivity drains on the A/R front line—long payer hold times and lack of visibility into remote agent activity—are preventing providers and their RCM partners from kicking revenue recovery into high gear. Fortunately, there’s a simple EHR complement from Ontario Systems that tackles these and other A/R issues head on.
FALCK USA Supercharges Its Self-Pay Workflow and Sees Double Call Volume Capacity, 2X Faster Insurance Billing, and Increased Cash Flow
With nine U.S. billing centers and roughly 12,000 inbound patient calls daily, FALCK USA needed to standardize and streamline its self-pay operations. Reps had no easy way to verify data, patients couldn’t get timely information, and the billing process was cumbersome...
Improving the Patient Experience: 4 Tips for Tackling Self-Pay With a Patient Satisfaction Mindset
There are many pieces to the patient satisfaction puzzle. It isn’t just the care patients receive; billing and payments are becoming increasingly important. A quick recovery means little when a patient feels they’ve been subjected to an unfair billing...
Cloud-Based Omni Voice™ Saves the Day: After a Sudden Move to Remote A/R, Methodist Health System Revolutionizes Performance Management
Just three weeks before COVID-19 restrictions forced them to suddenly transition to remote work, Methodist Health System’s A/R team implemented the Omni Voice™ SaaS contact management platform to streamline and improve patient engagement and revenue recovery. Omni...
How to Boost A/R Performance and the Revenue Cycle from Inside Your EHR
How can we take charge of our A/R, effectively manage our reps—both on site and remote—and drive significant improvements? It’s a common lament among revenue cycle leaders across the U.S: they struggle to accurately gauge (let alone increase) rep...
Make remote work the new normal for healthcare call center agents
The COVID-19 pandemic has forced many of us to adapt to the new normal of working remotely. But for hospital call centers, this presents a challenge. In this article with Healthcare Business & Technology, Shawn Yates discusses how, with the right software tools,...
Critical Concerns for Healthcare Receivables Leaders in the COVID-19 Era
Right now, healthcare providers have the weight of the world on their shoulders. Workers on the front lines are waging battle against a pandemic that has taken lives, livelihoods, and people’s sense of security. Meanwhile, administrators are trying to keep...
GetixHealth Boosts Claim Follow-up Efficiency by 60% With the Artiva Magnify™ Solution
GetixHealth, a leading provider of revenue cycle management (RCM) services to the healthcare industry, has experienced substantial growth over the past several years. With 250+ A/R agents across the globe, the company needed a better way to manage...
Managing A/R from Afar: How Well Are Your Remote Agents Performing?
The healthcare industry’s remote A/R workforce is growing fast, as more providers and RCM service providers discover the benefits of this arrangement and build the infrastructure to make it work. According to a 2019 Deloitte survey, 56% of executives...
How to Remove Friction from Your Revenue Cycle
In the healthcare industry today, there’s a lot of buzz and hype surrounding automation. Large healthcare networks, medical facilities, and RCM service providers looking to achieve a more efficient, robust revenue cycle are eager to invest in automation...
4 Things Healthcare Providers Need to Boost Agent Productivity
Recently, I shared six healthcare industry predictions for 2020. These trends are motivating providers to take a fresh look at their revenue cycle performance in the hope of finding ways to cut costs and boost revenue. If you’re aiming for similar results this year,...