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Make remote work the new normal for healthcare call center agents

The COVID-19 pandemic has forced many of us to adapt to the new normal of working remotely. But for hospital call centers, this presents a challenge. In this article with Healthcare Business & Technology, Shawn Yates discusses how, with the right software tools,...

How to Remove Friction from Your Revenue Cycle

In the healthcare industry today, there’s a lot of buzz and hype surrounding automation. Large healthcare networks, medical facilities, and RCM service providers looking to achieve a more efficient, robust revenue cycle are eager to invest in automation...

4 Things Healthcare Providers Need to Boost Agent Productivity

Recently, I shared six healthcare industry predictions for 2020. These trends are motivating providers to take a fresh look at their revenue cycle performance in the hope of finding ways to cut costs and boost revenue. If you’re aiming for similar results this year,...

2020 Healthcare Industry Predictions

The healthcare industry has seen transformational change in recent years. The ‘20s will bring even more change and uncertainty. Economic, market, and regulatory forces will continue to reshape the landscape, making it even tougher to navigate. With operating margins...