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How to communicate with constituents using digital channels

Despite the complexity and risks associated with using email and text for collection purposes, digital communication is the future for government agencies. Automated technology can greatly simplify compliance and the collection process itself, but it is important for...

Make remote work the new normal for healthcare call center agents

The COVID-19 pandemic has forced many of us to adapt to the new normal of working remotely. But for hospital call centers, this presents a challenge. In this article with Healthcare Business & Technology, Shawn Yates discusses how, with the right software tools,...

Debt Collection Industry Faces Evolving Compliance Regulations

In LexisNexis® Risk Solutions' "Ask the Business Experts" series, Linda Straub Jones, Director of Collections Compliance at LexisNexis Risk Solutions, the data and analytics provider, sat down with Rozanne Andersen, Vice President and Chief Compliance...