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How to communicate with constituents using digital channels
Despite the complexity and risks associated with using email and text for collection purposes, digital communication is the future for government agencies. Automated technology can greatly simplify compliance and the collection process itself, but it is important for...
Make remote work the new normal for healthcare call center agents
The COVID-19 pandemic has forced many of us to adapt to the new normal of working remotely. But for hospital call centers, this presents a challenge. In this article with Healthcare Business & Technology, Shawn Yates discusses how, with the right software tools,...
Learn how new legislation may impact your business’s communication with consumers
For both consumers and the communications industry, the TRACED Act is a welcome development. But third-party debt collectors and the creditors they serve are rightly concerned and bracing for impact. In this article with business.com, Rozanne Andersen dives into the...
5 must-have reporting tool requirements to improve service and results
More government compliance and technology leaders are underscoring the importance of using data to achieve operational excellence. Relevant, reliable, ongoing reporting is vital to long-term operational success because it keeps staff on track while revealing issues...
How to create alignment between hospital practices and RCM functions
It’s no secret that healthcare providers are consistently dealing with stress from reduced reimbursements and lowering margins. In a guest post for Healthcare Business & Technology, Shawn Yates, director of product management for Ontario Systems, reveals...
Ontario Systems and Anderson University Partner to Create an Immersive Career-Prep Program for Tech Students
When business and academia converge, it’s good news for students, employers, and the greater community. East Central Indiana received some good news of its own when Muncie-based Ontario Systems and neighboring Anderson University introduced “The Cube,” an...
Debt Collection Industry Faces Evolving Compliance Regulations
In LexisNexis® Risk Solutions' "Ask the Business Experts" series, Linda Straub Jones, Director of Collections Compliance at LexisNexis Risk Solutions, the data and analytics provider, sat down with Rozanne Andersen, Vice President and Chief Compliance...
Embracing patient payment preferences, Part 2: Records and documentation requirements
By Rozanne Andersen This article was published in the December 2017 issue of Compliance Today, a publication produced by The Health Care Compliance Association (HCCA). Last month we mastered the terminology and authorization requirements associated with...
Embracing patient payment preferences, Part 1: Understanding terms and regulations
By Rozanne Andersen This article was published in the November 2017 issue of Compliance Today, a publication produced by TheHealth Care Compliance Association (HCCA). From the C-suite to the Billing Office, revenue cycle professionals understand the new...
3 Ways Evolved Providers can Satisfy Patients, Stay Compliant and Collect Revenue
The need for healthcare services hasn’t diminished, but providers are struggling to meet the demands and regulations inflicted by recent policy and legislature. Medicare reimbursements are lower, there are new federal regulations that result in bundled...
7 Steps for Healthcare Facilities to Armour their Cyber Security Programmes
In 2016, cyber security worldwide increased by nearly $74 billion – A significant shift, to say the least. But it shouldn’t come as much of a surprise: The average consolidated cost of a data breach has risen to $4 million, and the average cost for each...
The Right Technology Helps Healthcare Providers to Weather Uncertainty
While this year's attempt to repeal the ACA suddenly and in its entirety proved fruitless, Republicans insist the law is still doomed. The Senate has already approved a budget resolution defunding key monetary sections of the Affordable Care Act through a...