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Background

L J Ross Associates was founded in 1992 to help clients successfully manage their revenue recovery programs, using industry-leading technology to provide superior results. Headquartered in Jackson, Mich. with 115 associates – including 22 support staff, and roughly 80 agents – the firm now services a variety of business lines, including third-party warehousing, utility, healthcare and other companies.

The organization prides itself on its compliance and security initiatives, and has nearly tripled its workforce since 2015. But to achieve its aggressive growth plans over the next five years, L J Ross needed to keep a tight watch on its performance, productivity and cost savings, in order to make more effective decisions, and keep up with regulations and client demands.

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